❓
Frequently Asked Questions
Are you a manufacturer?
Yes, we have our own factory with over 20 years of R&D and manufacturing experience based on ISO quality management since 2003.
What certifications do your products have?
Our products are TUV, CB, CE, EMC, SAA, CCC, and RoHS approved. We also provide IP65/IP66/IP67, IK08/IK09/IK10, and LM79/LM80/IES reports.
Can I have our LOGO on the products and packages?
Yes, we provide comprehensive OEM services for our customers, including custom branding on products and packaging.
What is the warranty period for your products?
We offer a 5-7 year warranty depending on the specific requirements and application needs of the customer.
What is the typical lead time for orders?
Lead times are 3-7 days for samples and 10-20 days for mass production, depending on the order quantities.
How do you handle faulty products?
Our products undergo strict quality control (defect rate < 0.1%). Within the warranty period, we provide replacements for small quantities or repair/replace batch defects based on the situation.